In a Splash Ecosystem Pond your pump is very reliable. It is hidden out of sight, protected in your skimmer, and it just works.
Most of the time, your skimmer is going to be collecting debris from across the pond, and the debris goes into the basket. All you have to do is empty the basket. You don’t really have to worry about your pump too much.
As a pond owner, at some point your pond pump will stop working and your waterfall will stop flowing. This pump troubleshooting guide will help you understand why your waterfall pump stopped working and what you can do.
Before Scheduling Professional Pond Pump Service there are some things you may be able to do yourself. Let’s examine the most common pond pump problems and how to get your pond pump working again.
Reduced Water Flow
When you notice your waterfall is flowing a little slower than usual, the first thing you’ll want to check is for a clog in your pump intake. We created a whole tutorial for unclogging your pond pump. Check out Unclog Your Pond Pump for our step by step guide. If you are within 1 hour of York, PA and need a helping hand, click here to Schedule Professional Pond Service.
Pump Hums and Doesn’t Push Water
→ Low Water Level in the pond or disappearing Waterfall Basin
→ Dirty or Clogged Skimmer Filter
Even if your pond is full of water, the debris basket may be full of debris and/or your filter mat is clogged so the water may not be able to pass through to the pump chamber. Clean your skimmer basket and filter mat.
→ Debris Clogging Gravel in your disappearing waterfall
Clean the gravel on top of your pondless or disappearing waterfall basin.
→ Vapor Lock
Occasionally when installing your pond pump an air bubble may form inside. Unplugging the pump and then plugging it back in usually fixes this issue. Tilting the pump underwater may help let the air bubble escape.
→ Frozen Impeller
If your pump’s impeller isn’t spinning, jump start it. Unplug your backyard pond pump and gently bump the impeller with a screwdriver. If the pump’s impeller has seized up, doing this should knock it loose and help it spin freely again. Plug it back in, and if the impeller is spinning again, unplug and re-install it.
- Pump or plumbing may be clogged. It may be necessary to clean the filter screens and impeller.
- Remove the water chamber cover and inspect and clean the impeller rotor assembly and internal pump body.
- Make sure nothing is blocking or wrapped around the impeller.
We created a whole tutorial for unclogging your pond pump. Check out Unclog Your Pond Pump for our step by step guide. If after removing your pump you discover damage, you may bring your pump to Splash Supply Co 1298 Toronita St York PA. Depending on the age and model of your pump we may have replacement parts including volutes and pond pump impellers. If you are within 1 hour of York, PA and need a helping hand, click here to Schedule Professional Pond Service.
→ Impeller Damage
- The impeller blades or volute might be worn or damaged.
We created a whole tutorial for removing and checking out your pond pump. Check out Pond Pump Guide. If you need a helping hand and are within 1 hour of York, PA, click here to Schedule Professional Pond Service.
→ Electrical Issue
- Make sure the pump is receiving the correct voltage.
- Make sure the outlet where the pump is plugged in does not have water or moisture around it.
Most of the pond pumps installed by Splash are engineered to run on 115 volts. While it is possible to run your pond pump on a heavy duty extension cord temporarily, DO NOT USE a permanent Extension Cord. This is unsafe and can void your pump warranty. Your pump requires a permanent outlet connection to plug into with “GFCI Protection” and an “In Use Cover” . We highly recommend keeping your pond outlet on a separate circuit for the pond only. Please contact your professional electrician to verify suitable and sufficient electric supply.
Pump Not Working
- The ground-fault circuit-interrupter (GFCI) may have tripped.
- The pump is not receiving the correct voltage
- Reset your GFCI by pushing the reset on the outlet, a nearby outlet, or on your electric panel.
- Try connecting pump to another nearby outlet.
- Verify there is no water or moisture around the plug.
- Please contact your professional electrician to verify suitable and sufficient electric supply BEFORE scheduling Splash Pump Service.
Still having problems with your pump? Visit us at 1298 Toronita St., York, PA and we’d be happy to see how we can help.