Instruction Manual, Warranty, Troubleshooting and Replacement Parts for Aquascape AquaSurge Adjustable Rate Pond Pumps
This guide covers adjustable flow AquaSurge pumps: AquaSurge 2000-4000 (#45009) and AquaSurge 4000-8000 (#45010).
For non-adjustable flow pumps, click here.
AquaSurge® Adjustable Flow Pond Pumps are submersible pumps made for continuous use in ponds, Pondless® Waterfalls, and other water feature applications.
Asynchronous motor technology provides superior reliability and energy efficiency for year after year of reliable performance. The included Smart Pump Receiver includes an integrated control panel and makes it easy to control your pump with the Aquascape Smart Control App.
This instruction manual will guide you through the proper setup and recommended maintenance procedures to ensure long-term effectiveness.
Aquascape AquaSurge Adjustable Flow Pump Instruction Manual
AquaSurge Adjustable Flow Pump Warranty
The AquaSurge® Adjustable Flow Pond Pump is guaranteed for three years from date of purchase. Proof of purchase required. Warranty does not cover damage resulting from negligent handling, misuse, or lack of reasonable maintenance for care. This pump is designed for use in freshwater, non-chlorinated applications only.
Warranty is valid against defect due to material and the company’s workmanship only. The sole obligation shall be to replace the defective unit with a suitable replacement unit. Units should be checked for proper operation prior to returning as defective. No liability for loss or damage of any nature or kind, whether arising out of or from the use of the product, whether defective or not defective, is assumed by Aquascape, Inc. or its affiliates.
AquaSurge Adjustable Flow Pump Contents
- AquaSurge Adjustable Flow Pond Pump
- Smart Control Receiver
- Flat Rubber Gasket
- 1.5″ Rotational Ball Output
- Multi-hose Adapter 1.5″, 2″
- Multi-hose Adapter 1″, 1.25″, 1.5″
- Female Adapter 1.5″
Aquascape AquaSurge Adjustable Flow Pump Specs
- Input Voltage: 120V AC
- Input Frequency: 60 Hz
- Submersible pump
- For outdoor or indoor use
- Thermally protected
- This pump has been evaluated for use with water only
- Input Amps & Wattage
 |  | |
| AquaSurge 2000-4000 | AquaSurge 4000-8000 | |
| Model Number | 45009 | 45010 |
| Pond Size Recommendation | 2,000-4,000 Gallons | 3,000-8,000 Gallons |
| Maximum Flow Rate | 3,947 GPH (See guide) | 7,793 GPH (See guide) |
| Maximum Head Height | 18.5 ft (See guide) | 28 ft (See guide) |
| Motor Type | Asynchronous | Asynchronous |
| Wattage | 180-215 | 500-660 |
| Amperage | 1.82 | 5.5 |
| Power Cord Length | 20 ft | 20 ft |
| Discharge Hose Diameter | 1", 1.25", 1.5", 2" | 1", 1.25", 1.5", 2" |
| Warranty | 3 Year Limited | 3 Year Limited |
| View Product | View Product |
Non-adjustable flow pumps also available. Click here.
AquaSurge Safety Information
WARNING: Risk of electric shock – This pump has not been approved for use in swimming pool or marine areas.
WARNING: To provide continued protection against risk of electric shock, connect to properly grounded, ground fault circuit interrupter (GFCI) outlets only, using the following guidelines:
- Have a qualified electrician install a properly grounded receptacle outlet, acceptable for outdoor use and protected from snow and rain.
- Inspect cord before using.
- Do not use extension cords.
- Any wiring of pumps should be performed by a qualified electrician to ensure code compliance and user safety.
- Unplug pump at receptacle outlet when not in use or before removal from pond.
- To reduce risk of electrical shock, all wiring and junction connections should be made per local codes. Requirements may vary depending on usage and location.
- The power cable should be protected at all times to avoid punctures, cuts, bruises and abrasions.
- Never handle power cords with wet hands.
- Do not remove cord and strain relief. Do not connect conduit to pump.
- Do not use power cable to lift pump.
AquaSurge Installation Instructions
- Do not submerge AquaSurge Adjustable Flow Pond Pump directly into the pond. The AquaSurge Adjustable Flow Pond Pump is designed to be placed inside a skimmer, Pondless® vault, sump or basin. Please consider the Aquascape AquaForce® Solids-Handling Pond Pump if your application does not have a filter and requires a pump that can be placed directly into the pond (Ex. 1).
> Find an AquaForce Pump at our Online Store
- The AquaSurge Adjustable Flow Pond Pump is designed to be installed horizontally on the vibration and noise reducing rubber feet. The pump can also be mounted vertically, if needed, by attaching the filter stand ring on the outer filter screen, included with your pump (Ex. 2).
- The AquaSurge includes a wide assortment of fittings from which to choose. Select the appropriate fitting or fittings needed for your application.
NOTE: If using a check valve, please follow the installation instructions included with the check valve for proper plumbing steps.
- The threaded collar, on all of the fittings enables the AquaSurge pump to be installed and removed without the need for any tools (Ex. 3).
NOTE: Do not use tools to install the fittings to the pump discharge. Fittings need to be only hand-tight.
- The extremely versatile rotational ball outlet provides you the ability to adjust the pump discharge to the perfect position your water feature set up requires. Loosen the threaded collar on the rotational ball and rotate to desired position (Ex. 4). A flat rubber gasket is included to ensure a hand-tight and leak-free connection. Make sure this flat rubber washer is in place before installing the fittings (Ex. 5).
- Install the right sized multi-hose adapter based on the diameter of the tubing you are using.
- If using a pipe diameter larger than the smallest section of the multi-hose adapter, trim off the smaller sections to avoid flow restriction (Ex. 6).
- In some instances the tubing may be tight or difficult to connect to the fitting. If this is the case, we recommend heating the hose with a hair dryer or dipping the hose for a few seconds in very hot water. Lubrication can also be used; we recommend silicone grease or olive oil. Put the fitting on the pump before attaching the tubing/hose. Once the fitting is in place, attach the tubing/hose onto the fitting with a twisting motion.
- Lower the pump into the skimmer or Pondless filter (Ex. 7) and rotate the rotational ball output to line up with the tubing. Attach tubing to the fitting and then tighten a hose clamp (not included) to secure tubing onto the fitting.
In-Line Operation
- The AquaSurge pump can also be operated “in-line” by attaching a pipe connected directly from the pond (or aquarium) pump inlet. In this case the water must be pre-filtered of debris to prevent damage to the pump. The pump must NEVER be operated dry without water. This pump is water-cooled and requires water flowing through the pump at all times to operate correctly and stay cooled.
Smart Control Receiver Setup
- Mount the receiver above the ground on a post, fence, or wall.
- Connect the pump to the Smart Control Receiver.
- Plug the Smart Control Receiver into an outdoor-rated GFCI, and the unit will automatically enter pairing mode (Ex. 8).
NOTE: The blinking blue light on the face of the unit indicates the receiver is in pairing mode and ready to be connected
- Download the Aquascape Smart Control App (available on iOS or Android App Store).
- Open the Aquascape Smart Control App and click ‘Create New Account’ (Ex. 9).
NOTE: If you already have an account, login with your username and password.
- Once logged in, click the three dashes in the upper righthand corner of the home screen (Ex. 10).
- Click ‘Add New Device’ (Ex. 11).
- Enter the Wi-Fi network and password for the network to which the unit will connect (Ex. 12).
NOTE: Adequate Wi-Fi coverage is required (2.4g networks supported)
- Continue to follow on-screen instructions to complete the pairing process.
- To reset the device to factory defaults, first turn the unit off by pressing the power button, then press and hold the + and – buttons for four seconds and release when the LED display lights up completely (Ex. 13).
- The receiver includes a switch that allows the pump to be operated in the two following modes (Ex. 14).
O Position 1 – Operated by Aquascape Smart Control App or remote control
– Position 2 – Bypass control, and operate at full flow-rate
- In the event of a power loss the pump will revert to the last flow-rate setting.
AquaSurge Adjustable Flow Pump General Maintenance
- It is recommended to inspect your pump on a regular basis to make sure it is functioning properly.
NOTE: Always disconnect the power before performing maintenance on the pump.
Filter Screen Cleaning
- A filter screen clogged with debris will reduce the water flow rate.
- Remove any existing debris from the outside of the filter screen.
- In situations with excess debris build-up, the pump screens will need to be removed for a more thorough cleaning.
NOTE: Do not remove the outer or inner filter screens while operating the pump, as failure to do so may cause the pump to fail, voiding the warranty.
- The outer screen is designed to pop off when it is gently pulled from either side (Ex. 15).
The inner filter screen can be removed by unscrewing counterclockwise (Ex. 16).
NOTE: Be sure to replace the screens before operating the pump, as failure to do so may cause the pump to fail, voiding the warranty. Impeller/Rotor Cleaning
- Remove the four screws to disconnect the water chamber cover (Ex. 17).
- Remove the impeller by pulling gently (Ex. 18).
- Clean the impeller and internal pump body with Aquascape Pump Cleaner Maintenance Solution (#91143), using a sponge or soft-bristle brush (Ex. 19).
- Re-install the impeller, making sure the gasket is in place and the raised key on the impeller flange is aligned with the matching notch in the face of the pump flange (Ex. 20).
AquaSurge Adjustable Flow Pump Winter Application
- If running through winter conditions, check regularly to make sure it is functioning properly and ice is not preventing water from reaching the pump. In the event of a power failure, the pump should be removed to prevent any freeze damage to the pump or the piping.
- If concerned about possible freeze damage, disconnect and remove the pump. Be careful not to lose the flat rubber washer. Clean with fresh water and store the pump in a frost-free location. If needed, use Aquascape Pump Cleaner Maintenance Solution (#91143) to remove excessive buildup.
AquaSurge Adjustable Flow Pump Troubleshooting
Reduced Water Flow
- Check the outer and inner filter screens.
Pump Hums and Doesn’t Push Water
- The pump or plumbing may be clogged. Make sure nothing is blocking the intake, clean the inner and outer screens, and clean the impeller rotor assembly and internal pump body.
- Make sure the pump is receiving the correct voltage.
- Make sure the impeller blades are not worn or damaged.
Pump Not Working
- The ground-fault circuit-interrupter (GFCI) may have tripped.
- The pump is not receiving the correct voltage.
Device Won’t Pair
- Make sure the outlet is receiving power.
- Make sure you have adequate wireless coverage to connect the device.
- Reset the device to factory defaults
- Make sure the ground fault circuit interrupter (GFCI) is not tripped.
AquaSurge Adjustable Flow Pump Replacement Parts
AquaSurge 2000-4000 Adjustable Flow Pond Pump Replacement Parts
- AquaSurge 2000-4000 (G2) Intake Screen Kit (#91064)
> Available at our Online Store - AquaSurge (G2) Discharge Fitting Kit (#91065)
> Available at our Online Store - AquaSurge 4000/5000 (G2) Water Chamber Cover & O-Ring Kit (#91067)
> Available at our Online Store - AquaSurge 4000/5000 (G2) Pump Handle and Feet Kit (#91069)
> Available at our Online Store - Smart Control Receiver (#45038)
> Available at our Online Store - AquaSurge 2000-4000 Adjustable Flow Replacement Impeller Kit (#45016)
> Available at our Online Store
AquaSurge 4000-8000 Adjustable Flow Pond Pump Replacement Parts
- AquaSurge 4000-8000 Adjustable Flow Intake Screen Kit (#45011)
> Available at our Online Store - AquaSurge (G2) Discharge Fitting Kit (#91065)
> Available at our Online Store - AquaSurge 4000-8000 Adjustable Flow Water Chamber Cover & O-Ring Kit (#45014)
> Available at our Online Store - AquaSurge 4000-8000 Adjustable Flow Pump Handle & Feet Kit (#45012)
> Available at our Online Store - Smart Control Receiver (#45038)
> Available at our Online Store - AquaSurge 4000-8000 Adjustable Flow Replacement Impeller Kit (#45017)
> Available at our Online Store