Request Pond Service

How urgent is your situation? *

SOS! HELP! Fish are at risk of dying. Really hope someone can get here ASAP.
Not an emergency, but I am anxious to find and fix the problem.

Are you building a new pond, or are you looking to have service done on an existing pond? *

First Name *

Last Name *

Email *

Phone *

Text Consent *

Yes, I agree to receive text messages from Splash Supply Co. at the phone number listed above.
No, I do not want to receive text messages from Splash Supply Co.

Message frequency varies and may include appointment reminders or information from Splash related to your service or order. Message and data rates may apply. Opt out any time by replying ‘stop.’ See our Privacy Policy for details on how we handle your information.

Address *

Address Line 1

Address Line 2

City

State

Zip Code

What kind of water feature do you have? *

Please describe your water feature: *

What are some of the issues you're having? Check all that apply: *

Please describe the issue you would like our team to address: *

Sorry to hear you're losing water in your pond. Luckily, you can take some steps before we come out to save yourself time and money - and maybe even fix the problem yourself.

Step 1: Please run the 24-Hour Test before scheduling your service visit. This test will help us pinpoint the location of the leak or water loss. Just follow these steps:

1. Unplug the pump.

2. Fill the pond to the full level and take a picture.

3. Leave the pond sitting at a full level without the waterfall running for 24 hours.

4. Note the water level after the 24 hours. Take a picture.

Make sure to add Pond Detox when refilling your pond. Use double the dosage recommended on the bottle for adequate protection against chlorine/chloramines in the water source.

After running the 24-Hour Test, which of the following happened in your pond? *

During the 24 hour test, my pond level DID NOT go down when the pump was off.
During the 24 hours test, my pond level DID drop.

How many inches did your pond drop when the pump was still running? *

How many inches did your pond drop after the pump was off? *

Step 2: Please check your pond for these other common causes of water loss:

1. Check the top of your waterfall for built-up leaves, sticks or other debris that could be pushing water out of the pond.

2. Check the edges of your pond liner for areas where the edges sit lower than they should. Your liner might have slipped where somebody stepped on it or heavy rains washed away the surrounding soil.

3. Lots of suspected leaks turn out to be nothing more than normal evaporation. Has the weather been especially hot and dry lately? Do you have a large, splashy waterfall susceptible to losing water?

Please check here to confirm that you've ruled out debris build-up, pushed-down liner and evaporation as possible causes of your water loss. *

I have checked for these issues and ruled them out as possible causes.
I believe that one of these issues is the cause of the water loss, but I still need professional help to fix the problem. (Please provide details below.)

What other information should we know about your repair needs? *

Text the your

IMPORTANT: So we can help you better, please upload up to 3 photos of your yard here: *

Click or drag a file to this area to upload.

Photo 2

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Photo 3

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